Refund and Return Policy

Return Policy

• The return request should be raised within 24 hours from the date the product is delivered to return an it
• To be eligible for a return, the product must be unused and in the same condition that you received it.
• The item must be in the original packaging and in the carton in which it was delivered.
• Proof of Purchase or Invoice should be mailed to sales@kevalaniru.com. Any Kevala Niru product purchased through any third-party platform would be eligible for returns as per the return policy prescribed by the third party
• Products purchased from www.kevalaniru.com would be eligible for a return as per the return policy.

 

Refund Policy

• Once we receive your item, we will inspect it and notify you that we have received your returned item.
• If the product is spoiled, damaged, or tempered due to storage conditions not met, DO NOT CONSUME the product. Contact us immediately and claim the replacement or refund.
• Consumer has to bear the shipping and freight charges for the return
• We will immediately notify you on the status of your refund after inspecting the item.
• If your return is approved, we will initiate a 100% refund to the source of your original payment method
• You will receive the credit within 3 weeks, depending on your card/bank/wallet policies.
• Refunds and returns are deemed valid only if the product/bottle has been damaged or has expired.
• Refunds won’t be initiated against goods accepted without inspection from the courier and claimed as damaged goods afterwards.